The Request Center subsystem supports the customers of information system departments, network support groups, engineering service functions, field service functions and marketing communications groups by providing a consistent point of entry for new service requests and automated status reporting. The same features make it a convenient method for initiating work from within your project organization. Typical requests might be for upgrades, network configuration changes, customer installations, defect resolution, training and ECOs.
Request Center routes new requests to appropriate individuals for estimation, approval and scheduling. It sends email notifications when a request changes hands.
Request Center then assists you to schedule approved requests as assignments or projects in the Repository. These contain links back to the originating request, which ensure that the supporting details, descriptions and comments are always available at the time of implementation to the people doing the work.
The Request Dashboard provides an automated summary of the schedule and progress of the work. Requesters can view the Dashboard without access rights to Repository Center.
