Collaborative Change Management is a comprehensive system that assists organizations in coordinating and executing their commitments to customers and colleagues. Commitments to implement systems, to provide services, and to develop products.

"To improve the effectiveness of any organization, you must make it easy for people to know the current things that need to be done and for management to see that status in context."

Providing a place for everything
From a customer service request that might take a few hours to a new product development that spans years, your commitments come in many sizes. It's important that simple things should be kept simple, but complex activities be fully supported. For this purpose CCM provides a wide range of activity processes from simple action items to project process management. CCM enables people across departments and management levels to see a common reality so that everyone is working toward the proper goal.

Ensuring follow through
How often have your "to-dos" died in someone's inbox or lost in an SMS blizzard? How do you even know whether or not something you asked to be done has in fact been done? CCM action items not only alert the assignee, but they also notify the creator when completed or late. Hence, they never get forgotten.

Connecting activity with objectives
Most activities occur in the context of a larger objective. Everything that is related to an objective, whether it is a simple customer request or a multiyear program, is logically interconnected and easily displayed. That's the real advantage of putting all the commitments together in one purpose built system rather than trying to glue separate systems together.

Supporting change as a way of life
A system that supports change must itself accommodate constant changes. Due dates and responsibilities evolve, approvals sometimes need to be overridden, action items become projects. CCM documents change, but does not impede it.

Providing the visibility that makes the difference
Just putting things into a database doesn't improve productivity. It's the ability to see what's important and to communicate priorities that can improve your results. CCM provides hundreds of tabular views and reports and the remarkable Activity Pipelines presentation facility to help you see what you need to know.

Why CCM may be the right choice for your organization
CCM is the product of over a decades work in understanding how activity management systems work in the real world. We think that you will find it strikes the right balance between the "reengineer your business" and the "let's have a web site" extremes of collaborative systems.

CCM is deliberately designed to have a low impact on your teams' time yet deliver performance improvements you can see. On one hand, it gives you a complete arsenal of ready to use best practices, on the other, it lets you use only what works for you.

Complete and ready to use
When you choose CCM, you get a complete system that's ready to use this week, not next year. CCM requires only hours to setup and little if any end user training. Instructions are provided at the form level for common activities. The system is extensively documented with both on-line and printed manuals. And CCM is built on the IBM Lotus Domino platform. It is very secure, inexpensive to administer, and highly reliable.